At our cakes shop, we take pride in baking delicious and beautifully designed cakes. Your satisfaction is our priority, and if you are not completely satisfied with your purchase, we are here to help. Refund Eligibility Refunds are available for cakes and bakery products under the following conditions: The refund request must be submitted within 3 days of receiving your cake. Refunds are granted only if there is an issue with product quality, such as: The cake is damaged upon delivery. The design does not match the order specifications. There are visible defects in the cake (e.g., undercooked, stale). Refunds are not available for custom cakes, personalized designs, or special-order cakes unless there is a clear quality issue. Refunds are not provided for cakes that have been consumed significantly or improperly stored. How to Request a Refund To request a refund, please contact our customer support team via email at [email protected] or visit our cakes shop with the following details: Your receipt or order confirmation number. A clear description of the issue. Photos of the cake (if applicable). Refund Process Once your refund request is received, we will review it within 2 business days. If approved, the refund will be processed to your original payment method. Please allow 3-5 business days for the refund to appear in your account. Non-Refundable Cases Refunds will not be granted under the following circumstances: Requests made after 3 days of receiving the cake. Custom cakes, personalized designs, or special-order cakes (unless a quality issue is identified). Cakes that have been consumed beyond a reasonable amount. Cakes that have been improperly stored (e.g., not refrigerated). Replacement Option If a refund is not possible, we may offer a replacement cake of equal value as an alternative. Contact Us For any questions or further assistance with your refund request, please reach out to our customer support team at [email protected] or visit our cakes shop. We value your trust and aim to provide sweet moments for every occasion.